Shipping and Returns

Ground shipping to the lower 48 states is included with your order at no extra cost. We will deliver to the location of your choosing such as a funeral home, residence, or storage.

Almost all our caskets ship one business day after an order is received, and our included ground shipping typically delivers within 2-6 business days. If you require more rapid delivery, we can arrange expedited shipping for an additional fee. Contact us to request a delivery date or for other shipping requests. 

Since the carrier sets delivery routes on the day of delivery, we cannot guarantee a time window, but will do our best to accommodate.

We readily deliver to funeral homes, and you do not have to be present. It is illegal for funeral homes to force you as they are required to treat your order as one of their own. Any attempt to inconvenience you is solely to discourage you from supplying your own casket. Whether you choose to be present or not we will do our best to notify you of pending delivery.

We will notify you when your order is picked up by the carrier and apprise you of any changes in estimated delivery time. You can always contact us for the latest information.

Our ground shipping is "less than truckload" (LTL) and travels on large trucks with other freight on carriers such as FedEx. The journey stops along different terminals until the final destination is reached. Once your order is scanned into the carriers system (usually one day after ordering), it is taken to the closest shipping terminal. If you opt for expedited shipping, the path is more direct. Whenever possible the truck that delivers your casket will have a forklift or liftgate.

The expedited method of transport is great if you have a time constraint or would like one driver dedicated to you. Fees for this are variable, but typically run from $250-$500 for short distances. No matter which you pick, know that your order is handled with care and you will be spending significantly less than buying from the funeral home.

You can pick up your order yourself at no extra charge. Please have the means to secure the box, which measures 90” x 33” x 30” for a standard size.  

We do not offer air freight service since ground is much more dependable, however if you have a request please reach out.

Regal Caskets offers a 30 day return policy starting from the date of purchase. Your order is eligible for return or exchange if all items are unused and in the same condition that you received them. If you would like to request a return or exchange past 30 days, we unfortunately cannot assist. 

Should you exchange, return, or cancel your order for reasons outside damaged on arrival, you will be responsible for paying return shipping costs and a 30% restocking fee. This includes refusal of delivery for reasons other than damaged on arrival.

If you refuse delivery of your order for reasons other than damaged on arrival and the product is returned to us, it will be considered an order cancellation and you will be responsible for return shipping costs as well as the 30% restocking fee. Please do not throw away packaging since it is needed for return shipping!

To return your product, contact us and we will work with you to coordinate the return shipment. To avoid damage, return orders must be packaged securely in the original packaging. If you receive a refund, the cost of return shipping as well as the restocking fee will be deducted from your refund.

Orders must be inspected before accepting delivery. Please keep the original packaging which is required for return shipping until you verify that you will be keeping your order.  In the rare case your item is damaged during shipping, please refuse delivery due to damage and contact us immediately. Once the item has been refused, please send photos of the damage to support@regalcaskets.com. We will then issue a full refund or send an immediate replacement. 

Delivery Requests and Changes

Unless otherwise specified by Regal Caskets or agreed upon by Regal Caskets and the customer, caskets ship within 1-2 business days of order and are delivered within 2-7 days. 

Once your return is received and inspected, we will notify you along with approval or rejection of your refund. Upon approval, your refund will be processed, and a credit will be applied to your method of payment minus a 30% restocking fee.

If your order is unique, such as built to non-standard specifications, and we deliver your order on time, we typically do not honor refund or exchange. However, if you're unhappy for any reason, please call us. We are here to help and will work to find a solution.